For a safer, cleaner, longer-lasting candle: - Trim your wick to 5mm before each burn Burn for 2–3 hours on the first use to avoid tunneling, keep away from drafts, stop burning when 1cm of wax remains at the bottom, we include a care sticker at the bottom of every order.
We are not a big international brand and we don’t try to be. Each candle is crafted slowly, thoughtfully, and in small batches. Our customers often say they can feel the difference the moment they light one. Warmth, intention, and care are at the heart of every Ivory Ètoile creation.
Yes but never overpowering. We craft our scents to be balanced, comforting, and true to life. Because every batch is handmade, natural variations in scent strength may occur.
We use high-quality Australian-sourced ingredients, including: - Premium natural wax blends - Australian-made fragrance oils, - Lead-free cotton wicks, - No parabens. - No phthalates. - No shortcuts.
Every person responds differently to fragrance. If you have strong sensitivities, please reach out, we can guide you to our gentler scents or provide full ingredient information.
Yes, we do! Whether it’s for weddings, corporate gifting, or special events, we love creating something meaningful for you. Please email us for custom pricing and timelines.
Please contact us within 7 days with photos. We will happily replace or refund your item.
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